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Subscription Plans and Automatic Renewal a. We offer annual and monthly subscription plans depending on what you select in the payments page at the time you purchase the Services. b. Where you have purchased an annual subscription plan, the plan will automatically renew at the end of the current subscription period for the same period you originally subscribed for unless you have opted out of automatic renewal, or you contact us and tell us you do not want your subscription plan to renew. You can opt out of automatic renewal or tell us that you do not want your plan to renew by amending your billing preferences in your Control Panel. c. Your credit /debit card will be automatically debited on or around the time that your subscription plan comes up for renewal unless you tell us you do not want to renew as explained in clause 23.c d. Before your annual subscription plan is due for renewal, we will provide you with a Renewal Notice approximately 30 days before you are due to be charged. We will send the Renewal Notice to the email address you provided us with when you signed up for the Services. The Renewal Notice will tell you: i. the new price plan and the fees and charges you will need to pay us; ii. the period of subscription; iii. how you can cancel your subscription and, where applicable, obtain a refund. e. Monthly Subscriptions. All monthly subscriptions will renew automatically each month until you cancel your account. You can cancel your account at any time. f. Exceptions to Automatic Renewal. If you are in dispute with us or have previously requested a chargeback/transaction reversal that we have successfully challenged, your Services will not automatically renew at the end of your existing service term. Unless we are required to by law, we are unable to return disputed charges that we have successfully challenged, due to the costs we incur for dealing with the dispute. Pricing and Payment a. Pricing i. If you have claimed an introductory or special promotion offer when signing up for your subscription plan, the Services will automatically renew at the current non-discounted price listed on our site at the time the subscription plan is due for renewal. This does not affect your cancellation rights. ii. If your subscription plan auto-renews, you will be charged for the Services in accordance with the current prices for the relevant subscription plan at the time of renewal. More information on auto-renewal is set out immediately above under Subscription Plans and Automatic Renewal iii. Our subscription plans are available on an annual or monthly basis, both of which renew upon their anniversary and are extended for the same period of time. b. Payments i. You agree to pay us all fees and charges for the Services at the time you order the Services or as set out in any Renewal Notice. ii. If the credit/debit card on file with us has expired or does not permit automatic renewals, you must contact us if you want to renew the Services or update your card details by managing your billing preferences within your account. Where this is the case and you do not renew your Services upon its anniversary date, your access will be terminated. iii. You are responsible for ensuring that your credit/debit card billing information with us is accurate. We also accept certain pre-paid payment methods iv. Currency. If you are using the Services in the United Kingdom, all payments are in UK pounds sterling. v. Value Added Tax (“VAT”) is payable for the Services at the prevailing rate. The amount of VAT payable will be shown to you when you pay for the Services. c. Billing Issues and Support i. You should tell us about any billing problems or discrepancies as soon as you become aware of them. We will make every effort to assist you with any billing queries. In particular, please always contact us before attempting a chargeback with your bank as we may be able to assist with your subscription plan. Cancellations and Refunds You can cancel the Services at any time, including where there is a change to the Services or the terms of this contract. If you cancel during your subscription plan, you may continue to access the Services for the remainder of your subscription plan provided that you have paid for the Services in full and subject always to these terms and conditions. You can manage your billing preferences via the Control Panel. Alternatively, if you require assistance you can email us your request to [email protected]. You may not receive a refund upon cancellation and you should refer to ‘Refunds’ section below. Refunds a. Refund policy for annual subscription plans i. We offer a 30-day cancellation period from the day of your purchase, with or without cause for all annual subscription plans. We will provide you with a full refund if you cancel your subscription within 30 days of your annual subscription plan purchase. ii. This 30-day cancellation period and refund policy does not apply where you are on a monthly subscription plan (see clause 23.b below - Refund policy for monthly subscription plans) iii. Where your subscription plan auto-renews and you are on an annual subscription plan, you can cancel and receive a full refund within the first 30 days of the new subscription period starting iv. If you want to cancel after this 30-day period after your annual subscription plans has renewed, we will provide you with a pro-rata refund. b. Refund policy for monthly subscription plans i. We offer a 14-day cancellation period from the day of your purchase, with or without cause for all monthly subscription plans. We will provide you with a full refund if you cancel your subscription with 14 days of your monthly subscription plan purchase. ii. If you want to cancel after this 14-day period after your monthly subscription plans has renewed, we will provide you with a pro-rata refund. c. Cancelling your account and requesting a refund i. Requesting a refund is easy provided you are eligible under our refund policy. You can: 1. Request the refund yourself in your Control Panel; 2. contact us by using the details at the start of these terms; 3. e-mail us using [email protected]. ii. Our right to terminate your use of the Services. We may suspend or terminate your use of or access to the Services if we believe that: 1. you are in breach of these terms and conditions; or 2. your continued use of the Services may damage, disable or impair our servers or networks or otherwise harm or diminish the reputation of us. 3. Such termination may be immediate and without notice but we will try and give you reasonable notice if we can. You may not be eligible for a refund of any amounts paid to us if we terminate your subscription plan in accordance with this term. d. Effects of cancellation or termination i. Where we have cancelled or terminated your subscription plan, you shall immediately cease any and all use of the Services. ii. Where you choose to cancel or terminate your subscription plan and you are not eligible for a refund, you will have access to the Services for the remainder of subscription plan, subject to these terms and conditions.
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