1
From the home page of the app, tap the button ‘Ask a vet’
2
If you have not added any pet profiles to the app, you’ll be asked to add some basic pet information like name, date of birth, breed, weight, and gender. This helps provide a small snapshot of information to the vet for the pet you are asking advice for.
3
Next, pick the way you’d like to ask, this could be recording a video (especially useful if you want to show us the area of concern), text if you are happy typing out your question, or upload, which is useful if you already have an image or video in your phones photo library you want to share.
TIP: if you are going to record a video, don’t forget to flip to the rear-facing camera before you start recording, it will allow you to see what you’re recording.
4
When you’re done, hit the send button and relax! Our vets will be reviewing your question and sending you a personalised video response in next to no time.
If you ever need any support, simply email your query to [email protected], and one of our team will be happy to assist. We will respond to you as soon as possible!
Crumb Vet operates 24/7 so whether you are worried first thing in the morning or at midnight, we are always here to support you no matter how big or small your question about your pet is.
The Crumb Vet app should not be used if your pet is in distress, or in life-threatening situations.
If you feel that this is an emergency, or your pet suddenly deteriorates, please contact your vet practice or out-of-hours provider straight away.
Don’t be afraid to ask our vets anything! If it is important to you then it is important to us.
The vets will be able to give you the best answer if you give them as much information as you can. Consider the following when asking your question:
When did this first start?
Is it getting worse?
Are there any other symptoms?
Is your pet acting like its normal self?
Has anything happened recently that you think triggered this?
Has this same thing happened before?
If you are able to send us a short video to show us what you are describing, even better!
Sometimes we will come back to you and ask you to show us things by video, so do have a look at the advice for sending good quality videos as this will really help us to help you!
Our top priority at Crumb Vet is to look after you and your pets. To do that, we make sure we also look after our vets!
Our vets are available to answer your questions 24/7 but work nice short shifts so they don’t burn out. To ensure continuity of care our vets have full access to every single interaction you have had with us and are totally familiar with your case before sending you an answer.
That means you might meet multiple members of the Crumb Vet team while using the app…. all of whom are fully awesome!
At Crumb, we pride ourselves on our ability to help pet parents and give them peace of mind. If we aren’t sure, then we will always err on the side of caution and recommend taking your pet to your vet for a good hands-on examination. In those circumstances, we help you go to your vet less stressed, more informed and more aware of what may happen.
This results in your vet helping you much more efficiently.
No.
Prescribing medications is an act of veterinary medicine, so to prescribe medications, a vet needs to have seen your pet in person. This is to comply with the Royal College of Veterinary Surgeons (RCVS) Code of Professional Conduct for Veterinary Surgeons.
We aren’t here to take the place of your vet when it comes to prescribing. Therefore, if one of our vets believes your pet may need some medication, they will always advise your pet to go have a hands-on examination first by your own vet who will also review your clinical records to make sure any prescribed medications are safe.
1
Start by selecting the ‘Video’ answer type, and ‘flip’ to your rear-facing camera for greater control and visibility as you record.
2
Your video should be about 30 seconds in length Start by standing back with the full view of your pet in view,
TIP: use a treat to help your pet stay still.
Slowly move forward and focus on the area that you would like us to see in more detail…
3
Feel free to speak over the video and give us as much information about what you are showing us as possible. e.g.
How long has it been going on for?
Is it getting worse?
Are there any other symptoms?
Is your pet acting like its normal self?
Has anything happened recently that you think triggered this?
Yes.
If you select the ‘Ask a Vet’ icon (from the bottom menu in your App), you can view all open questions (those you have asked in the last 48 hours) and closed questions (those that have gone past 48 hours without any further interactions from yourself or a Crumb Vet expert).
Yes.
Go to your device-specific notification settings and turn on Crumb Vet notifications there.
No.
Crumb Vet operates independently of your practice; we have vets from Canberra to Cambridge. Crucially, all our vets are RCVS registered and a minimum of 5 years qualified to ensure we are operating at the highest level.
Our vets will always personally answer every question you ask in a video reply, 24/7 – 365.
Yes.
All our vets are Royal College of Veterinary Surgeons (RCVS) registered and a minimum of 5 years qualified to ensure we are operating at the highest level.
If you need to update your billing details, you can do this from your Crumb owner dashboard.
Head over to crumb.pet/account to access your dashboard, then navigate to your Account Details where you can update your payment method.
You can cancel your Crumb Vet subscription at any time if you decide it isn’t for you. You can either do this via your Crumb dashboard, or by emailing [email protected].
The short answer to this is no. Crumb Vet is here to help both you and your vets.
It means if you don’t need to go to the vet then you don’t have to, but we also know exactly when you do need to go to the vet. This means we can help you to go to the vet less stressed, less worried, more informed and more aware of what may happen, which results in your vet helping you much more efficiently.
You don’t need to phone them or call them, we are here to support you 24/7 and that means their staff are available to help those in need with other sick pets.
Head over to crumb.pet/account to access your dashboard, then navigate to your Account Details where you can update your email address.
Alternatively, email [email protected] and one of our agents will be more than happy to help.
Yes – if you travel abroad and have a pet question you can ask away. Our vets are on hand 24/7, so regardless of your time zone, we can respond in moments.
Emails from our vets
Our vets may send you emails regarding your questions in the unlikely event of a technical problem. These emails are sent to help you care for your pet.
Marketing emails
You can find the unsubscribe link at the bottom of any of our marketing emails If you no longer wish to receive them. Alternatively, you can email us at [email protected] and ask us to help you unsubscribe.
Don’t worry, with Crumb you don’t need to remember a password. Instead, you log in with your email address and we’ll send you a code to use when logging in.
If you’re stuck or need to change your email address, email [email protected] and one of our agents will be more than happy to help.